Quality Care & Your Rights
It is important for all patients to understand their rights as a patient under the Australian Charter of Health Care Rights. If you have any questions regarding this, please contact your current doctor or our nursing staff. We will endeavour to get all of your questions answered.
Respectful, Responsible Health Care
Below we have provided pamphlets which detail the Australian Charter of Healthcare Rights. You may view these pamphlets online, or you can request them at or before the time of your visit. The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.
The Charter recognises that people receiving care and people providing care all have important parts to play in achieving healthcare rights. The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care. This helps everyone to work together towards a safe and high quality health system. A genuine partnership between patients, consumers and providers is important so that everyone achieves the best possible outcomes.
What Can I Expect From The SMDCC?
Under the Australian Charter of Healthcare Rights, you can expect: access to safe and high quality health care, to be shown respect, dignity and consideration, a right to clear and open information and communication regarding services, treatments and options, a right to inclusion regarding decisions and choices, maintenance of personal privacy and information, and the ability to raise any concerns and have these addressed promptly.