Quality Care & Your Rights

It is important for all patients to understand their rights as a patient under the Australian Charter of Health Care Rights. If you have any questions regarding this, please contact your current doctor or our nursing staff. We will endeavour to get all of your questions answered.

Respectful, Responsible Health Care

Below we have provided pamphlets which detail the Australian Charter of Healthcare Rights. You may view these pamphlets online, or you can request them at or before the time of your visit. The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.

The Charter recognises that people receiving care and people providing care all have important parts to play in achieving healthcare rights. The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care. This helps everyone to work together towards a safe and high quality health system. A genuine partnership between patients, consumers and providers is important so that everyone achieves the best possible outcomes.

Australian Charter of Healthcare Rights Flyer & Brochure

Respectful, Responsible Health Care
What Can I Expect From The SMDCC

What Can I Expect From The SMDCC?

Under the Australian Charter of Healthcare Rights, you can expect: access to safe and high quality health care, to be shown respect, dignity and consideration, a right to clear and open information and communication regarding services, treatments and options, a right to inclusion regarding decisions and choices, maintenance of personal privacy and information, and the ability to raise any concerns and have these addressed promptly.

Admission and Day Treatment

Admission & Day Treatment

We walk you through the easy process for referrals and admission to SMDCC.

Interpreter Services

Interpreter Services

The need to understand and be understood is fundamental to safe and effective care.

Quality Care and Your Rights

Quality Care & Your Rights

Every patient has the right to health care that is respectful, responsive and safe.

Feedback and Complaints

Feedback & Complaints

We value your opinion, please contact us if you would like to leave any feedback.

Car Parking and Public Transport

Car Parking & Public Transport

At SMDCC, we aim to make our services as accessible as possible..

Paying Accounts

Paying Accounts

Our accounts department can be called for any billing issues or questions that you may have.

Informed Financial Consent

Informed Financial Consent

The SMDCC encourages good IFC practice and the provision of information about medical fees to patients.

Get in touch with Southern Medical Day Care Centre today.